Thank you for purchasing our products operated by Daqat Masar Al Nahda Computers and Accessories LLC. We offer a full money-back guarantee on all purchases made on our website, but subject to certain conditions. We invite you to read the terms detailed below to see which conditions apply to your situation while following the correct procedure. If you are dissatisfied with the product you purchased from us, please notify us. Our Returns and Refunds Policy allows you [3] days to return or exchange the product with a valid receipt. You are entitled to a full refund within [3] calendar days from the date of purchase. You may only return or exchange the product in accordance with the conditions, and you must contact the site administration to report the problem. To be eligible for a refund or exchange, all physical products must be packaged in the original, unmarked packaging, including any accessories, labels, free gifts, additional items, booklets, and instructions that shipped with the product. If the product is returned unopened in the original packaging, we will replace it or offer you a refund based on your original method of payment, excluding any shipping charges. If you have any other questions or would like to request a refund, please feel free to contact us. Refund (If Applicable) Once your returned product is received and inspected, we will send you an email to let you know that we have received your returned product. We will also notify you if your refund is approved or denied. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 calendar days. Products that show obvious signs of use are not eligible for refunds or exchanges. Any item not in its original condition is not covered by the warranty or refund process. Our return policy applies to parts with factory defects that are being replaced. If you have not received your refund yet, please first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. After that, contact your bank. It often takes some time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us.